Privacy policy

1. Introduction

This Privacy Policy outlines how Chapelworth Accounting & Advisory (“Chapelworth,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or interact with www.chapelworth.com (“Website”) or use our services.

2. Information We Collect

Information you provide: Names, email addresses, phone numbers, company or organization details, and any other information you supply when:

• Filling forms (contact or inquiry)
• Booking consultations
• Subscribing to newsletters
• Engaging with client portals or services

Automatically collected information: Device data (IP address, browser type, device type), browsing behavior, pages visited, referral sources, cookies, analytics data.

3. How We Use Your Information

• To respond to your inquiries and provide services.
• To send service-related communications (e.g., appointment confirmations, updates).
• To share marketing materials or newsletters (only with your explicit consent).
• To improve our Website and user experience via analytics.
• To comply with legal and regulatory obligations.

4. Cookies & Similar Technologies

We may use cookies, web beacons, and analytics tools (e.g., Google Analytics) to track usage and improve functionality. You may manage or disable cookies via your browser settings, though some features may be affected.

5. Sharing Your Information

• With consent or necessity: Only shared with trusted third parties who assist with service delivery (e.g., IT support, cloud solution provider platforms).
• Legal requirements: May disclose information when required by law or necessary to protect rights or safety.
• Business transfers: If Chapelworth undergoes merging or transfer, user data may be part of the transaction, under confidentiality assurances.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your data. However, transmitting data over the internet inherently carries risk; we cannot fully guarantee security during transmission.

7. Data Retention

We retain your information only as long as necessary for service provision or as legally required. Once retention is no longer required, we securely delete (through session expiry or securely from our databases) or anonymize it.

8. Your Rights

We respect your privacy rights under Canadian law and, where applicable, international privacy regulations.

In Canada (PIPEDA & Applicable Provincial Laws):

• Access the personal information we hold about you.
• Request corrections to ensure accuracy and completeness.
• Withdraw consent for certain uses of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been infringed.

If you are located elsewhere:

• European Union / United Kingdom (GDPR): Right to data portability, right to restrict processing, and right to object to processing (including automated decision-making).
• California, USA (CCPA/CPRA): Right to request disclosure of categories of personal information collected, right to opt out of sale/sharing of personal information, right to deletion of personal data.
• Other Regions: If you are accessing our Website from outside Canada, you may have similar or additional privacy rights under your local laws. We will respect these rights where applicable.

How to exercise your rights:

To make a privacy request (access, correction, deletion, or complaint), please contact us at info@chapelworth.com. We may need to verify your identity before processing your request.

9. Third-Party Links

Our Website may link to external resources. We are not responsible for their privacy practices; please review their policies.

10. Children's Privacy

Our Website and services are not directed toward children under age 13. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest version.

12. Contact Us

For questions or requests regarding this Privacy Policy, please email: info@chapelworth.com.